Testimonials

Posting this with Gratitude to Phil and Mary Camp of Wayland Massachusetts. Thank you for your business, trust and for taking the time to write these words of appreciation:

Dear Jeff,

We just wanted to say thanks again for yet another stellar service visit on our 2002 Discovery. Thanks to you, the truck runs like a top. The Rover is humming along with 160,000+ miles on it, and it's just as good today as it was when we drove it off the dealer lot ten years ago.

We also wanted to thank you for once again going above and beyond the call of duty. As you know, our son now has the Rover at college several states away. He had an issue with one of the windshield wipers (a nut was loose), and you coached him through tightening it up over the phone. It saved us from having to bring the car in to an unfamiliar shop, or worse yet, a dealer (ka-ching!!). We sincerely appreciate your time and kindness. It's not every day that the auto repair shop literally makes house calls!

Everything about J. White Auto is absolutely fair, honest, and a tremendous value compared with going to a dealer. You communicate with us on what's needed, you've never tried to sell us on something that wasn't necessary, your work is flawless and guaranteed, and your prices can't be beat. For years we happily made the half hour drive to Upton to your shop, just to avoid going to the dealer that is literally right down the road from us. Now that you're at the new location on Route 9 in Framingham, it's that much easier for us to get to you--which by the way we're planning to do for a very long time to come.

Thanks again, Jeff.

~Phil & Mary Camp - Wayland MA~

After breaking down in the parking lot at work, our new customer Colleen Dalton-Petillo gave us a chance to earn her confidence and to work on the problem with her Impala.

Here is what she wrote about her first experience with our automotive service team: "The car and I are doing well. It sounds and is running great again! Yes I am very happy with the service you and your team provided. I do not think I have been kept informed and treated so well by any repair shop or dealership before. I have not lived out here long but I am glad I have found your shop and can trust my car in its hands."

Thank you Colleen for allowing us the opportunity to add you to our circle of customers and for taking the time to offer your feedback.

~Colleen Dalton-Petillo - Framingham Commuter~

Our long time customer, Larry Hepinstall took the time to write and send this to us after his recent visit to our new 1800 Worcester Road Framingham location: (Thank you Larry!)

Just wanted to let you know I spoke with my daughter this morning and she checked her oil and her coolant level yesterday, just like you showed her.

There are a number of concerns I have as a dad about sending my little girl off to college but now her car & her ability to take care of it aren't among them. I can't tell you how much better my wife and I felt after you did a headlight to tailpipe overhaul of our Discovery. We knew about the slow leak in the right front tire, but not about the one in the spare! Thanks to your attention to detail, we know she'll be safe even though four states away.

She, too, felt much more sure of herself after your car maintenance tutorial. I can't think of any other mechanic I've ever known who would spend so much time with a kid, making sure they knew when and how to maintain their vehicle. And your "care package" was over the top!

Your obvious skill and professionalism, coupled with your caring and willingness to help others, keep us coming back whether it's the Chevy, the BMW or the Land Rover that needs attention. Your whole team has been exceptional and truly gets the idea of customer service. My wife and I talked about what we'd do once you moved to Framingham and it didn't take us long to figure out the perfect plan for us: just update your phone number in our contact list! Excellent service and superlative skill are worth the drive.

Thanks, Jeff!

~ Larry Hepinstall - Upton, MA ~

First time customers Karen and Brian Slivia gave us a try and wrote in after their visits to the shop. Thank you Karen and Brian, it is our pleasure to welcome you to our circle of customers!

I had the pleasure of meeting Jeff and his staff at J. White’s Automotive after a co-worker recommended them. I was in the market for a used vehicle for my son to take back to college in NY. After we found one we scheduled an appointment for a pre-purchase inspection. Jeff and his staff methodically examined the 2007 Honda Accord from top to bottom and thoroughly documented the recommended repairs, which ultimately helped us negotiate a lower asking price. After we purchased the car they performed the necessary repairs in a professional, timely and cost effective manner.

I can’t say enough about the personal attention they’ve given us and on a subsequent visit took the time to explain and perform an electrical upgrade with my son. It’s reassuring to know he’ll be going back to school in a safe vehicle. Thanks Jeff!

~Karen Silvia - Shrewsbury MA ~

Jim has become like family to our team after making several visits from South Boston. Thank you for taking the time to write in Jim!

Dear Team White's,
Thank you very much for the work performed on my Rover. Never have I received such service. Your shop is so clean and tidy. Everyone is energized and friendly. I shudder when recalling past service elsewhre. You guys have saved my truck. It runs great and now handles better than ever. I look forward to seeing you at your new location and wish you success. Thanks for everything.

~Jim Donovan - South Boston, MA~

Kevin and Heather trusted us with some pretty challenging modifications to their Range Rover. We loved having the opporunity to customze their Land Rover as much as receiving their words of appreciation:

To Jeff and the JWhites staff.

I have had 3 Land Rovers over the last 11 years, and Jeff and his team have maintained the last two. As my 2003 Disco was starting to show its age, a few things went wrong with it, and I was visiting JWhites about every 6 months for a resolution to some problem my truck was having. Every repair was done quickly and right the first time. In Feb of 2011, I thought that it was time for something new, and purchased a preowned 2008 Range Rover Sport with the 4.2 liter supercharged engine. This car is a hoot to drive. While I have yet to take it off-road, there were a number of customizations I wanted to make. First was High performance street tires, then a custom Walnut steering wheel and shifter, then the biggest thing, installation of rear backup camera system. I was extremely impressed with the work they did tying the new Back Camera into the Range Rovers systems, making look as if it was a factory installed option. No wires, no marks, no problems. If you want a backup system installed in your RRS, come see Jeff and his team. They are the best.

While I love the RRS, it was missing a couple of key luxury features, and now that Jeff and his team have helped me modify my ride, I love the car even more. I am still seeing Jeff and his team every 6 months or so, but now we are updating my new ride to be the most fun RRS in Hopedale.

Thanks.

You can see some photos of the work done on the car here.

Tires
http://farm3.static.flickr.com/2646/5766812910_9d36613ca5_z_d.jpg

Steering Wheel
http://farm3.static.flickr.com/2143/5824785660_3577f5c559_z_d.jpg

Backup camera system
http://farm7.static.flickr.com/6071/6135643909_388c6ac09f_z_d.jpg
http://farm7.static.flickr.com/6067/6135645049_d1b37d7178_z_d.jpg

~ Kevin & Heather Shaw - Hopedale, MA~

Thank you Sean for trusting us with one of the most difficult Range Rover Repairs and for taking the time to acknowledge our team's success in resolving your electrical issues.

I have a 2008 Range Rover that I purchased from Philadelphia. I was told that it would be no problem to tow my 23 Airstream camper with the vehicle. This was true as far as the tow capacity, but when it came time to add a trailer brake to the vehicle, my troubles began. None of the Land Rover dealers in the area could figure out this dilemma. Nor could any of the auto parts shops in the area, or calling, blogging anyone within an ear shot. That is when I found J White's. They took this as a challenge and would not quit until it was solved. The very elaborate electrical system in the vehicle was the hold up - not even the engineers from: Land Rover in the UK had the answer! J Whites crew would not give up until it was solved and now I am all set. These guys know these vehicles better than the manufacturer. Way to go.

~ Sean ~ Hopkinton, MA ~

The rear AC modification required all of our technician's expertise. We felt so proud when we completed the job that we posted a photo of Nancy and Basel on this page. It is an honor to share what Nancy and Steffen wrote about here:

4 qualities I look for in service shop are honesty, thoroughness, experience, and customer service. J Whites Auto scores very high with all these. A few months ago my wife and I found the perfect black on black 04' Land Rover Discovery HSE with 30K miles. The only thing missing was the rear AC option. This is key for our puppy who likes go wherever we go. After researching the possibility of adding this option, J White is the only service shop who would consider this job. Everyone else said No Way, or it would take an act of God! After completing their careful research J White called and said they could make it happen! We are so happy to have our dream Disco and able to bring our puppy with us! Jeff, thank you so much for making this happen!

~Steffen, Nancy, and Basel~

We love our new nickname given to us by John and Tiff Rule of Carlisle MA. - Thank you John and Tiff for taking the time to share your satisfaction with your words.

Jeff and Co:
We are beyond pleased that you gave new life to my vehicle. She is running great! Thank you especially for the peace of mind in driving my 3 boys all over the place. I no longer have to worry about driving to the cape or any other homeschooling adventure - we are known to journey a few hours from home at the drop of a hat. We may just drive her right to Washington, DC this fall. You guys are awesome professionals. I gave you all a 5 star rating online review. Is there any additional review site I should go to in order to leave positive feedback? Finally, please feel free to give my name and email to anyone who wants a great reference. Thank you again. My husband and I call you all the Land Rover Angels.

~ John and Tiff Rule - Carlisle, MA~

Helene's Land Rover didn't move back to Norway with her, but she remains part of our circle of customers even from across a giant puddle. Her Land Rover now belongs to another customer in the circle.

Thank you so much for fixing the car! I really appreciate your spendid service, picking up and fixing the car when I am away and bringing it back before I return. You take good care of your customers and their cars, so I feel safe having and old car.

~ Helene T- Leksevag, Norway ~

We appreciate the opportunity to work with you too Jay. Thank you for writing in.

Where do I start? I had the opportunity to work with Jeff and his team for a number of needed repairs on my Land Rover LR3. Jeff was prompt to return my original phone call asking for help and was extremely professional and responsive along the way. This was surely not an easy fix and Jeff hung in there all the way. I have not encountered an auto mechanic professional with such a focus on the customer. It was extremely refreshing and comforting since in many cases where extensive repairs are needed, you're at the mercy of the auto mechanic for updates and accurate price estimates. With Jeff, you always know where you stand and are confident that you aren't going to get taken advantage of. I appreciated the opportunity to work with him and his team. They have become our auto mechanics of choice for sure.

~Jay Gordon, submitted through our website~

Your continued business is our greatest reward. Thank you for writing in about the work we performed on your Freelander, Chris.

I recently had work done on my Freelander at JWhites. (timing belts, very big job...) Not only were the prices more than reasonable (and much better than any LR dealer) but the service was great as well. Jeff was very knowlegeable and friendly. I will absolutely be taking my LR there for all repairs going forward...

~Chris Neeley, submitted through our website.~

Hearing from customers who recognize how much we care we put into meeting their automotive needs and earning their satisfaction is what drives our team. Thank you for taking the time to write in Bruce.

While he's 50 miles from our house, it's worth driving a hundred! When you find a trustworthy service technician for your car, you hold on for life. Jeff is passionate about Rovers, understands customer service like few people do, and charges more than fair prices. We were quoted $1,400 for a new alternator by 2 other servicers and the problem was something else entirely. He fixed everything, found work that had be done incorrectly by others, did out of scope fixes for free, and basically got the car back in top shape. It now drives like new, cost less than half what the dealer was estimating, and my wife is entirely confident driving it again. I would recommend Jeff to anyone, even if it's over an hour drive. He can work with you rentals and loaners and goes above and beyond to be accomodating. Truly interested in customers, not getting bills out the door.

~Jeff Bruce - Concord, MA Posted to Angieslist.com~

We understand the love of an older car. It was such a pleasure to help keep your going strong. Thank you for taking the time to share your experience Elsie.

I'm happy to report that I spent the beginning of the vacation as a passenger in my husband's 1991 Jaguar. This is the car I referenced when I put out an allstaff email looking for a mechanic who could fix it. Thanks to everyone who gave me suggestions. Many mechanics didn't want to work on it because of its age but Laurie's suggestion of Jeff White in Upton worked out great. If any of you are looking for a mechanic, I would definitely recommend him. He has the Jag running better than it ever did.

~Elsie- Hopedale, MA~

Henry is another customer who has become like a family member to our entire team. We appreciate you taking the time to share your thoughts here Henry.

"I must say that Jeff and Chris are amazing in every respect when it comes to Automotive Repair and upkeep. They personally work on all 3 of my vehicles. My 1997 P38a Range Rover, 2003 E-500 and my prize, a 1991 500sl, and have amazed me with the level of expertise and ability to repair no matter how bad. They are both clear and respectful when approaching the costs and work that is required and needed. I always feel that they have my best interest at heart. Finding a trustworthy mechanic these days is a rarety. I am a customer for life !"

~ Henry Trujillo - Hopkinton, MA~

Everybody in the shop knows Guy and his Land Rover by name. It the personal relationships like this that we strive to build with our customers every day. Thank you Guy.

It is nice to know that my mechanic keeps "Buster" performing like new! I depend on my Rover to take me everywhere, anytime and your service gives me the confidence to do so. Thank you.... your service is definitely worth the drive from Worcester

~Guy Peckitt - Worcester, MA

This testimonial was shared online. Although an alias was used with the posting, we know the customer and the car. Thank you for taking the time to post this Tom!

Great place, good value. Had my Toyota truck fixed here after a Toyota dealer wanted me to remove my remote starter and then they would try to fix it! Well after taking it to J whites and they found the problem without removing the remote starter. J whites fixed my truck and I no longer have the problem that I was putting up with for 5 months. I was thrilled and very satisfied with J Whites.

~Baldman~ http://boston.kudzu.com/merchant/reviews/~

We can't be sure which of our customers posted these testimonials, but we would like to send our gratitude to them here.

Most Honest, experienced and Truthful. Something wrong with you're car this is the guy to fix it. He will give you the Honest truth no BS. It is always a pleasure getting you're car back because you know whatever was wrong with it before has been fixed. Go with the best and bring you're car to J Whites

~ KMAC33~ http://boston.kudzu.com/merchant/reviews/~

I've taken my Jeep Cherokee to J. White's a few times now, and his personal service is refreshing. He took the time to explain both the problem and the solution. His pricing is more than reasonable, the work was done well, and I had my truck back in no time. Jeff (the owner) actually spent some time as a Ferrari Tech. and several years as a Land Rover Master Tech.; so he's capable on (literally) all makes, but is especially good with the 4x4's...he's also a pretty nice guy. I've sent a few friends to J. White's and all of them were happy with their service too. I highly recommend them."

~ reviewer #87756, 2006 ~ http://www.cartalk.com/ct/mechx/shop~

Since Dave sent this testimonial, he has become a standing customer. We even set up a desk for Dave in our waiting room so he can work while he waits. We look forward to seeing you again and again Dave.

We finally got the Sienna in the Toyota shop. Even though the Service guy who took my information discounted your diagnosis that I raised with him and showed him the All-Data handout you provided me, it was EXACTLY what they replaced against our warranty - so you were RIGHT on

~ Dave Adams - Upton, MA ~

We strive to be the best in automotive repair and pride ourselves on being one of few independent Land Rover repair facilities in Massachusetts. Thank you for taking the time to visit our site and most of all for sending your comments that affirm that our hard work is acknowledged and does set us above our competition.